External Complaint Process

Columbia Southern University (CSU) is dedicated to providing exceptional academic and student support services. Students who wish to file a complaint with Columbia Southern University are encouraged to review the Academic and Non-Academic Complaint and Grievance policies in the Student Handbook and follow the procedures outlined therein. The Office of Student Resolution and Conduct will review the complaint and coordinate resolution as appropriate. For more information, please review the Office of Student Resolution and Conduct page on the website. Students with alleged harassment or discrimination on the basis of age, color, disability, gender, national origin, race, religion, sex, or veteran’s status should contact the Title IX Coordinator.

If an issue cannot be resolved internally, students may file a complaint with the agency in the state in which the student resides, the U.S. Department of Veterans Affairs if applicable, or CSU’s accrediting agency, DEAC. Students who wish to file a complaint with an agency, may review the contact information listed below. In many cases, these agencies require the student to exhaust the institution’s internal complaint procedures prior to filing a complaint with the state or accreditor. Therefore, it is recommended that students not contact these agencies until they have proceeded through the university’s process for filing a complaint.

Registering a Complaint with the distance Education Accrediting Commission

Students may file a complaint with DEAC by using the Online Complaint Form or submitting a written complaint to the following address:

Executive Director
1101 17th Street, N.W.,
Suite 808
Washington, D.C. 20036
ATTN: COMPLAINTS

http://www.deac.org/Student-Center/Complaint-Process.aspx

Registering a Complaint with the U.S. Department of Veterans Affairs

Students may file a complaint by following the VA Complaint Policy, which states, “Any complaint against the school should be routed through the VA GI Bill® Feedback System by going to the following link: http://www.benefits.va.gov/GIBILL/Feedback.asp. The VA will then follow up through the appropriate channels to investigate the complaint and resolve it satisfactorily.”

Complaint Contact Information for State Agencies

In compliance with the U.S. Department of Education, under the provisions of section 668.43 (b), CSU provides its enrolled or prospective students with contact information for filing complaints with the relevant state official or agency that would handle a student’s complaint, regardless of whether the state regulates the institution.

CSU is an approved institutional participant in the National Council for State Authorization Reciprocity Agreements (NC-SARA). Students whose complaints are not otherwise resolved through CSU’s internal grievance process, and who reside in a SARA member-state may appeal their complaint to the Alabama Commission on Higher Education (ACHE) which oversees SARA institutions in Alabama for review after exhausting CSU’s internal grievance process. ACHE’s contact information for complaints is as follows:

Alabama Commission on Higher Education
NC-SARA State Portal Agency
P.O. Box 3020000
Montgomery, AL 36130-2000
http://ache.edu/ACHE_Reports/Forms/SARA/StudentComp.pdf

Note: Nothing precludes the state from where a student resides from also working to help resolve a student’s complaint.

Students whose complaints are not otherwise resolved through CSU’s internal grievance process, and who do not reside in a SARA state may file a complaint with the appropriate agency in the student’s state of residence.

Contact information for filing complaints in all states and U.S. territories is listed below. Note: CSU strives to keep this list current, but it is possible that a state’s complaint process or contact information may change without CSU’s awareness.

States and US Territories

Alabama
Alabama Community College System – Private School Licensure Division
P.O. Box 302130
Montgomery, AL 36130-2130
https://psl.asc.edu/External/Complaints.aspx

Alaska
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
https://acpe.alaska.gov/ConsumerProtection
To request a complaint form please send an email to: EED.ACPE-IA@alaska.gov

For questions or assistance relative to complaints please contact:
Kierke Kussart
Program Coordinator for Institutional Authorization
907-465-6741
EED.ACPE-IA@alaska.gov

Arizona
Arizona State Board for Private Postsecondary Education
1740 W. Adams Street
Phoenix, AZ 85007
https://ppse.az.gov/complaint
 
Contact: Keith Blanchard
Investigator
(602) 542-5769
keith.blanchard@azppse.gov
 
Arkansas
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
http://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form
 
California
Bureau for Private Postsecondary Education
2535 Capital Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone: (916) 431-6959
https://www.bppe.ca.gov/enforcement/complaint.shtml
 
Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
http://highered.colorado.gov/Academics/Complaints/default.html
 
Filing a Student Complaint concerning a private (non-public) institution: https://highered.colorado.gov/Academics/Complaints/ComplaintPrivateInst.html  
 
Connecticut
Office of Higher Education
450 Columbus Blvd, Ste 707
Hartford, CT 06103
https://www.ohe.ct.gov/StudentComplaints.shtml

Delaware
Delaware Department of Education
Teacher and Administrator Quality
John W. Collette Resource Center
35 Commerce Way
Dover, DE 19904.
Phone: (302) 857-3388

District of Columbia
Office of the State Superintendent of Education - Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002
https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints
 
Florida
Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
http://www.fldoe.org/policy/cie/file-a-complaint.stml
E-mail: cieinfo@fldoe.org
 
Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place Suite 220
Tucker, GA 30084-5305
Phone: (770) 414-3300
https://gnpec.georgia.gov/student-complaints
 
Hawaii
Hawaii Post-Secondary Education Authorization Program
Department of Commerce and Consumer Affairs
P.O. Box 541
Honolulu, HI 96809
(808) 586-7327
http://cca.hawaii.gov/hpeap/student-complaint-process/
http://cca.hawaii.gov/hpeap/files/2013/08/Student-Complaint-Form.pdf
 
Idaho
Idaho State Board of Education - State Coordinator for Private Colleges & Proprietary Schools
650 West State Street, 3rd Floor
Boise, ID 83702
https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/

Illinois
Illinois Board of Higher Education
1 North Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
http://complaints.ibhe.org/

Indiana
Indiana Commission for Higher Education
Attn: Complaints
101 West Ohio Street, Suite 300
Indianapolis, Indiana 46204-1984
Email: Complaints@che.in.gov
https://www.in.gov/che/2744.htm
https://www.in.gov/che/files/161116_ICHE_StudentComplaintForm.pdf
 
Iowa
Iowa College Aid
475 SW Fifth St., Suite D
Des Moines, IA 50309
https://www.iowacollegeaid.gov/StudentComplaintForm
 
Kansas
Kansas Board of Regents
Private Postsecondary Education Division
1000 SW Jackson Street Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
 
Kentucky
Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
http://cpe.ky.gov/campuses/consumer_complaint.html
 
Louisiana
Attorney General’s Office
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804
https://www.ag.state.la.us/Form/Consumer/Dispute 
Board of Regents: https://www.regents.la.gov/assets/docs/2014/07/StudentComplaintProcedure.pdf
 
Maine
Due Process Office
Maine Department of Education
23 State House Station
Augusta, ME 04333
http://www.maine.gov/doe/cds/dueprocess
 
Consumer Protection Division
Office of the Maine Attorney General
6 State House Station
Augusta, Maine 04333
https://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
 
Maryland
Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
https://mhec.maryland.gov/institutions_training/Documents/acadaff/MHECStudentComplaintForms.pdf
 
Consumer Protection Division
Office of the Attorney General
200 St. Paul Place
Baltimore, MD 21202
http://www.marylandattorneygeneral.gov/Pages/CPD/Complaint.aspx
 
Massachusetts
Massachusetts Board of Higher Education
Office of the General Counsel
One Ashburton Place, Room 1401
Boston, MA 02108
https://www.mass.edu/forstufam/complaints/complaints.asp
 
Michigan
Michigan Department of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
PO Box 30018
Lansing, MI 48909
https://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf
 
Minnesota
Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
651-259-3975 or 1-800-657-3866
secure fax 651-797-1664
betsy.talbot@state.mn.us
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078
http://www.ohe.state.mn.us/pdf/ComplaintForm.pdf
 
Mississippi
Mississippi Commission on College Accreditation
Attention: MCCA Student Complaints
3825 Ridgewood Road
Jackson, MS 39211
http://www.mississippi.edu/mcca/student_complaint_process.asp
Commission on Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211
https://www.mccb.edu/student-consumer-info
http://www.sbcjc.cc.ms.us/pdfs/pg/PSComplaintForm.pdf
 
Missouri
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
https://dhewd.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
 
Montana
Montana University System –Office of the Commissioner of Higher Education
560 N. Park Ave
P.O. Box 203201
Helena, MT 59620-3201
http://mus.edu/MUS-Statement-of-Complaint-Process.asp
 
Nebraska
Office of the Attorney General
2115 State Capitol
Lincoln, NE 68509
https://www.education.ne.gov/wp-content/uploads/2017/07/PPCS_Complaint-form.pdf
https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
 
Nevada
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, NV 89123
http://cpe.nv.gov/Students/Students_Home/
The complaint form can be downloaded here.
 
New Hampshire
Division Director
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
https://www.education.nh.gov/highered/compliance-allegation.htm
 
New Jersey
New Jersey Office of the Secretary of Higher Education
1 John Fitch Plaza,
10th Floor, PO Box 542,
Trenton, NJ 08625-0542
https://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
 
New Mexico
New Mexico Higher Education Department
2048 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
https://hed.state.nm.us/students-parents/student-complaints
 
New York
New York State Education Department
Office of College and University Evaluation
89 Washington Avenue
Albany, NY 12234
http://www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university

North Carolina
Consumer Protection
Attorney General's Office
Mail Service Center 9001
Raleigh, NC 27699-9001
https://ncdoj.gov/file-a-complaint/
 
North Dakota
Office of Attorney General
Consumer Protection and Antitrust

Gateway Professional Center
1050 E. Interstate Ave., Ste. 200
Bismarck, ND 58503-5574
https://www.cte.nd.gov/sites/www/files/documents/PrivatePS/NDSBCTE_Student_Complaint_Procedure.pdf
 
Ohio
State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx
 
Oklahoma
Office of Attorney General
Public Protection Unit
Attn: Investigative Analyst
313 N.E. 21st Street
Oklahoma City, OK 73105
http://www.oag.ok.gov/consumer-protection-unit1
 
Oregon
Higher Education Coordinating Commission
ATTN: Complaints-ODA
255 Capitol Street NE
Salem, OR 97310
https://www.oregon.gov/highered/about/Pages/complaints.aspx
 
Pennsylvania
Pennsylvania Department of Education - Postsecondary and Adult Education
Division of Higher & Career Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
https://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/Students-Complaints.aspx
 
Rhode Island
Commissioner of Higher Education
RI Office of Higher Education
80 Washington Street, Suite 254
Providence, RI 02903
http://www.ribghe.org/pdfs/BOGStudentComplaintProcessII011012.pdf
 
South Carolina
South Carolina Commission on Higher Education –Academic Affairs
1122 Lady Street, Suite 300
Columbia, SC 29201
http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf
 
South Dakota
South Dakota Office of the Attorney General
Division of Consumer Protection
1302 E. Highway 14, Suite 3
Pierre, SD 57501-8503
http://consumer.sd.gov/complaintform.aspx
 
Tennessee
Tennessee Higher Education Commission – Division of Postsecondary School Authorization
Parkway Towers, Suite 1900
404 James Robertson Parkway
Nashville, TN 37243-0830
https://www.tn.gov/thec/for-students-and-families/transcript-requests-and-institution-complaints.html

Texas
Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752
https://www1.thecb.state.tx.us/Apps/CRAFT/Home/Create
 
Utah
Utah Division of Consumer Protection
ATTN: Complaint Processor
160 East 300 South, 2nd Floor
P.O. Box 146704
Salt Lake City, UT 84114
https://dcp.utah.gov/complaints/index.html

Vermont
Vermont Agency of Education
1 National Life Drive, Davis 5
Montpelier, VT 05620-2501
https://education.vermont.gov/documents/postsecondary-program-complaint-resolution
 
Virginia
State Council of Higher Education for Virginia
James Monroe Building 
101 North 14th Street, 10th Floor
Richmond, VA 23219-3659
https://schev.edu/index/students-and-parents/resources/student-complaints
 
Washington
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
http://www.wsac.wa.gov/student-complaints
 
West Virginia
Executive Vice Chancellor for Administration
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East, Suite 700
Charleston, WV 25301
www.wvhepc.com/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf
 
Wisconsin
Department of Safety and Professional Services
Attn: Educational Approval Program
P.O. Box 8366
Madison, WI 53708-8366
https://dsps.wi.gov/Pages/Programs/EducationalApproval/Student.aspx

Wyoming Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-
https://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/

American Samoa Board of Higher Education
P.O. Box 2609
Pago Pago, AS 96799-2609

Commonwealth of Northern Mariana Islands P.O Box 501250
Saipan, MP 96950-1250

Federated States of Micronesia – Department of Education

P.O. Box PS 87
Palikir, Pohnpei, FM 96941

Guam Board of Regents UOG Station
Mangilao, GU 96923

Puerto Rico Council on Higher Education P.O. Box 19900
San Juan, PR 00910-1900
http://www.ce.pr.gov/

Republic of the Marshall Islands – RMI Scholarship and Loan Board P.O. Box 1436
Majuro, MH 96960

Republic of Palau – Ministry of Education P.O. Box 189
Koror, Palau PW 96940

US Virgin Islands Department of Education
1834 Kongens Gade
St. Thomas, VI 00802-674

GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government website at www.benefits.va.gov/gibill.