Exceptional Service Workshop -Customer Service in Action Series

Columbia Southern University is excited to partner with Mrs. Amy Elliott to provide a workshop series that focuses on internal and external customer service. This workshop is offered in two different formats: one targeted toward the leadership or rising leadership in your organization, and one toward the “front-line” workers who interact with your customers. Each workshop will consist of 3 courses offered over a 3 month time period. You can take the entire series or individual courses.

Customer Service in Action Series:

This series is beneficial for employees from all levels in a business/organization. Attendees will learn how to make every client connection a positive one by exceeding the customers’ expectations, as well as improving internal customer service. This will include communication techniques through scenarios and activities that will help them comprehend every customers’ needs and requests.

Dates/Topics:

March 17, 2017 – Delivering Exceptional Customer Service
April 21, 2017 – Communication 101
May 12, 2017 – Working as a TEAM

Time:

8:00-11:30am

Where:

The Center for Continuing Education
21982 University Lane
Orange Beach, AL

Cost:

Total Series: $70
Individual Course: $25

Customer Service In Action Series:

Register Today

About the Instructor:

Amy Elliott is an accredited presenter with over 15 years speaking and training experience. Her professional background includes implementing a corporate university for a major rental management company, marketing and management positions in healthcare, and corporate training for a national employment agency.

Amy received her Bachelor of Science degree in Business Administration from Athens State College, and Associates degree in Computer Information Systems from Shoals Community College.  She is a graduate of the Disney Institute Quality Service program and Dale Carnegie Training.  Amy is very passionate about helping others build relationships, improve communication skills, and provide superior service.

For additional questions, contact Jacquelyn Boyd | 800.977.8449 ext. 1314 or Jacquelyn.boyd@columbiasouthern.edu

*** Portions of this event may be videotaped and/or photographed for marketing or CSU Alumni purposes. ***